Privacy Policy
This policy explains how Dale James Law handles personal information when you use our website, contact us, or use an app, downloadable software product or AI service that links to this policy (together, the “Services”). Not every Service uses every feature or collects every category of information described here. Product-specific privacy information, presented in the app or alongside it, explains any differences and takes precedence where applicable.
1. Who is responsible
Dale James Law is the developer and privacy contact for the Services identified as being provided by Dale James Law. For products supplied on behalf of another organisation, that organisation may be responsible for certain personal data; the relevant product or agreement will identify its role.
For all privacy enquiries, data requests and questions about any Dale James Law app or software, contact Dale James Law at Dalelaw@gmail.com. If a business entity is the legal data controller for a particular product, its registered details will be identified in that product’s privacy information.
2. Information we may process
- Enquiries: name, email address and information you choose to send when contacting us.
- Accounts and purchases, where offered: account details, orders, subscriptions, licence information and payment status. Payment card details, if payments are enabled, are normally handled by the payment provider rather than stored by us.
- App and service usage, where enabled: technical logs, device and browser information, diagnostics, feature usage and security events needed to operate, maintain or protect the Service.
- Learning and training, where enabled: course progress, assessment results and certificates if a product provides those features.
- AI features, where enabled: prompts, files and responses submitted to an AI assistant, subject to the product-specific notice and settings.
- Device permissions: some products may request access to device features such as camera, microphone, notifications or local files. The app will explain relevant permissions when they are requested.
Some downloadable or offline apps may not send any personal information to us. Their specific notices should state that clearly.
3. Why we use information
Depending on the Service, we may use information to respond to enquiries; provide purchased or requested products; manage accounts and licences; deliver learning features; operate AI features you choose to use; troubleshoot problems; prevent abuse; comply with legal duties; and send optional marketing where permitted.
Under UK data protection law, the applicable lawful basis may be performance of a contract, legitimate interests (such as security and responding to business enquiries), compliance with a legal obligation or consent where required. The basis for any optional tracking, marketing or sensitive processing will be explained where it applies.
4. AI and third-party providers
Where a Service includes AI functionality, content you submit may be sent to a named AI technology provider to generate a response. Do not submit confidential, sensitive or third-party personal information unless the relevant product specifically supports it and your organisation permits it. Each AI-enabled product should identify its provider, retention arrangements and any model-training settings before it is launched.
We may use service providers for hosting, email, analytics, error reporting, payment processing or AI features where those functions are actually enabled. We share only information reasonably needed for the relevant service and require appropriate contractual and security safeguards. A product-specific notice should name material providers and explain any additional data sharing.
Website contact form: When you submit an enquiry, your name, email address and message are transmitted to FormSubmit, a third-party form delivery provider, to forward your enquiry by email. Please do not include sensitive personal information. See FormSubmit’s privacy information for its processing arrangements. We use your information to respond to your enquiry.
5. Cookies and similar technologies
Our website may use essential technologies needed for its operation and security. If optional analytics, advertising or other non-essential cookies are introduced, we will explain their purposes and provide any consent controls required before they are used. Individual apps may use equivalent technologies as described in their own notices.
6. Storage, security and international transfers
We aim to limit access to personal information, use appropriate technical and organisational safeguards, and retain data only as long as needed for its purpose or to meet legal obligations. Where a provider processes information outside the UK, we will assess and apply any transfer safeguards required by applicable law. No internet-based system can be guaranteed completely secure.
7. Retention and deletion
Retention depends on the Service and the reason for processing. Enquiries are kept only as needed to respond and manage any follow-up; financial records may need to be retained for statutory periods; and account, learning or AI data follows the applicable product-specific retention schedule. If an app offers accounts, it will explain how to request account and associated-data deletion and any legal exceptions.
You may request access, correction or deletion of your personal information using the contact details above. We will assess requests under applicable law and explain if any information must be retained.
8. Your rights
Depending on the circumstances, you may have rights to access, rectify or erase your personal data, restrict or object to processing, request data portability and withdraw consent where processing is based on consent. You may complain to the UK Information Commissioner’s Office at ico.org.uk.
9. Children and education products
Some educational products may be used by children or other learners. The specific product will describe its intended audience, any parental or organisational arrangements, and any additional safeguards before personal information is collected. This general policy does not itself authorise collecting children’s information.
10. Changes and product-specific notices
We may update this policy when our Services or legal obligations change. The latest version will be published here with an updated date. Each new app or software product must be checked against this policy before publication; where its data practices differ, we will add a clearly accessible product-specific notice and update relevant app-store privacy declarations.